Print Print Send link Bookmark and Share

Eija Kaasinen

Current position at VTT

Principal Scientist Eija Kaasinen is leading VTT’s innovation programme Design for life. The programme aims to strengthen the impact of human perspective in the research on technical innovations and developments. Design for life innovation programme is orchestrating VTT’s research activities and developing customer offering in the area of human-driven design.

Research background and current research topics

Eija Kaasinen has over 10 years’ expertise of software engineering and project management in industry. At VTT she has been in charge of human-centred design and evaluation activities within several European and national research projects, focusing specially on both ICT systems and services and industrial systems. Eija Kaasinen has defined a framework to study user acceptance of mobile services. The framework, Technology Acceptance Model for Mobile Services ( ), has been applied in many projects.
She has also been studying user acceptance of ambient intelligence applications as a work package leader in MIMOSA and MINAmI projects .
Her current research interests include broadening human-centred design and co-design approaches to the design of complex socio-technical systems and services. Another research interest is developing methods for user experience driven design.

Research topics

User experience driven design. To design for user experience, concrete and focused user experience targets should be set based on understanding both user and business needs. The user experience targets shall guide the whole design process and the targets shall be refined based on feedback from users and other stakeholders.
Co-design. User role is changing from a research object to an active co-designer and content creator. This requires new kinds of co-creation methods and practices for innovation and design. The design should be continued in actual use where users create content and develop and share usage practises.
Service design. Service design needs to focus both on the outcome that the customer gets and on the service process itself. The service is developed every day as customers are using it, so methods to developing the service continuously based on user feedback are required. Firm connection between the service provider and the customer can be supported by various co-creation and co-design activities.
Human-centred design of technical infrastructures. Especially with ubiquitous computing applications, many properties of the forthcoming services and applications are defined by the underlying technical infrastructures. Methodological development is required in extending the human-centred design approach to the design of technical enablers such as technology platforms and architectural solutions. Extending design to technical enablers facilitates earlier feedback of user needs and preferences to the technical development and thus better impact

Current major research projects at VTT

Eija Kaasinen works as a work package leader in the research programme User experience and usability in Complex Systems (UXUS), 2010-2015. This research programme by FIMECC ( is creating new interaction concepts and innovative practises with Finnish metals and engineering industry. The target is to broaden the design focus from mere products to user and customer experiences. The programme challenges current technology driven user interaction design approaches and takes user experience and productiveness as design drivers.

Eija Kaasinen leads Human Driven Design – Design for Life major innovation programme at VTT (2013 - ). Design for Life innovation programme is orchestrating VTT’s human-driven research activities that initiate from human values and actual needs. The programme will contribute to solutions that focus on human well-being in the increasingly technology-mediated world. This requires thorough understanding of user needs, strengthening user role in the design and design methods to master complexity and continuous change. The programme will provide solutions which empower people to influence the design of their living and working environments. The programme will focus especially on design of complex industrial systems, design of service ecosystems and design of new enabling infrastructures.


Dr.Tech. Human-Centred Technology, Tampere University of Technology, 2005
M.Sc. Electrical Engineering, Tampere University of Technology

Work history

Human-centred design of technical infrastructures
Guardian Angels was one of the European Future and emerging technologies "grand challenge" flagship candidates. The preparation action (2011-2012) focused on developing future zero-power, intelligent systems-of-systems featuring sensing, computation and communication. Physical, Environmental and Emotional Guardian Angel systems will enable radically new kinds of services. In this preparation work Eija Kaasinen was leading the work to assess the impacts on individuals, society, economy and environment to influence technology development accordingly. Even if Guardian Angels was not among the two funded flagships, the preparation work created concepts of impact assessment and ethics by design that can be utilized in other research projects. Also the network of ethics experts gathered for the planned Ethics Advisory Board can be utilized in other research activities.

Eija Kaasinen has been a work package leader in MIMOSA (MIcrosystems platform for MObile Services and Applications) project (2004-2006), being in charge of human-centred design activities in the project. MIMOSA was an integrated project studying Ambient Intelligence components and applications in the Information Society Technologies priority of the European Sixth Framework Research Programme.

She acted as a WP leader also in MINAmI (Micro-Nano integrated platform for traverse Ambient Intelligence applications ( project (2006-2009) that was continuing MIMOSA work. In MINAmI project she was in charge of human-centred design approach in the project as well as ethical issues. Based on the results of MIMOSA and MINAmI projects, VTT has extended human-centred design approach to the design of technical infrastructures.

Eija Kaasinen has worked as a WP leader in project Ecological design of ambient intelligence (EASE, 2005-2007), where several Finnish universities and research institutes together defined design guidelines and design methods for acceptable ambient intelligence applications for different application fields. The results of the study were published as a Finnish book: Kaasinen, E. and Norros, L. (eds.) 2007. Älykkäiden ympäristöjen suunnittelu. Kohti ekologista systeemiajattelua. (Designing Intelligent Environments. Towards Ecological Systems Approach).

User experience driven design
Eija Kaasinen was working as a researcher in Cloud software research programme by TIVIT 2010-2011. The programme gathers together main actors in Finnish software industry. The program is developing cloud software technologies, developing lean and agile software development methods and developing business processes for cloud software. Eija Kaasinen was responsible for identifying the UX possibilities and challenges of cloud software as well as utilising and solving them for superior user experience in different company cases.

User-driven innovation
User Involvement in Service Innovations (USEIN, 2009-2010, This Tekes-funded project combined methods from user acceptance and business studies to identify best approaches, methods and practices for customer and user involvement in service innovations and design. The project was carried out in cooperation with Tampere University, Centre for Research on Information, Customer and Innovation Management and four participating companies that provided case studies.

Horizontal usability studies
Eija Kaasinen was in charge of VTT’s research group in the horizontal project USINACTS in European ACTS Research Programme (1996-2000). USINACTS project supported other European telecommunications research projects in usability issues. Eija Kaasinen was in charge of a horizontal support project in the Personal Navigation research programme by the Ministry of Telecommunications and Transport in Finland (2000-2003). The project studied usability and ethical issues of personal navigation services.

Mobile Internet
Eija Kaasinen was one of the pioneers studying mobile Internet already since 1998. Based on the findings she defined a framework to study user acceptance of mobile services. The framework, Technology Acceptance Model for Mobile Services, has been applied in many projects.

Software engineering
Before VTT, Eija Kaasinen has been working as a software designer and project manager in Finnish industry for over 10 years.

Positions of trust and professional assignments

Member of steering group, FIMECC SHOK (Strategic Centres for Science, Technology and Innovation) User experience strategic theme 2012 –
Vice member, Tampereen alueen ihmistieteiden eettinen toimikunta (Ethics board for human research), 2011 –
SIGCHI Finland (Special Interest Group – Computer-Human Interaction), board member 2002-2004.
Finnish Information Processing Association, FIPA. Board member in Usability Special Interest Group 2006-2012.
Eija Kaasinen acts as a member of editorial and programme boards in several journals and conferences

Selected publications

Kaasinen, Eija; Kymäläinen, Tiina; Niemelä, Marketta; Olsson, Thomas; Kanerva, Minni; Ikonen, Veikko. 2013. A User-Centric View of Intelligent Environments: User Expectations, User Experience and User Role in Building Intelligent Environments. Computers. Vol. 2 (2013) No: 1, 1 – 33.

Kaasinen, Eija; Koskela-Huotari, Kaisa; Ikonen, Veikko; Niemelä, Marketta; Näkki, Pirjo. 2012. Three approaches to co-creating services with users. 1st International Conference on Human Side of Service Engineering, San Francisco, USA, 21 - 25 July 2012. Conference Proceedings 4th International Conference on Applied Human Factors and Ergonomics (AHFE) . USA Publishing. Stoughton, Wisconsin, USA (2012), DVD publication.

Chang, T.-J.; Kaasinen, Eija. 2011. Three user-driven innovation methods for co-creating cloud services. 13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011. Lisbon, Portugal, 5-9 Sept. 2011. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Springer. Vol. 6949 (2011) No: Part 4, 66-83.

Kaasinen, Eija; Mattila, Elina M.; Lammi, Hanna; Kivinen, Tuomo; Välkkynen, Pasi. 2011. Technology Acceptance Model for Mobile Services as a Design Framework Human-Computer Interaction and Innovation in Handheld, Mobile and Wearable Technologies. IGI Global. Hershey, USA (2011), 80 – 107.

Eija Kaasinen; Mari Ainasoja; Elina Vulli; Heli Paavola; Riina Hautala; Pauliina Lehtonen; Esa Reunanen. 2010. User involvement in service innovations. VTT Tiedotteita - Research Notes : 2552.

Kaasinen, E.; Niemela, M.; Tuomisto, T.; Välkkynen, P.; Jantunen, I.; Merino, J.; Santiago, M.A.; Kaaja, H. 2009. Ubimedia based on readable and writable memory tags. Multimedia Systems Journal. Online First. Springer.

Kaasinen, Eija; Kulju, Minna; Kivinen, Tuomo; Oksman, Virpi. 2009. User acceptance of mobile TV services. Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI 2009. Bonn, 16 - 18 Sept. 2009. ACM. Bonn, DE (2009).

Kaasinen, Eija. 2009. User Acceptance of Mobile Services. International Journal of Mobile Human Computer Interaction. IGI Global. Vol. 1 (2009) No: 1, 79 - 97.

Kaasinen, Eija; Roto, Virpi; Roloff, Kristin; Väänänen-Vainio-Mattila, Kaisa; Vainio, Teija; Maehr, Wolfgang; Joshi, Dhaval; Shrestha, Sujan. 2009. User Experience of Mobile Internet: Analysis and Recommendations. International Journal of Mobile Human Computer Interaction (IJMHCI). Vol. 1, Issue 4, 4-23.

Kaasinen, Eija. 2005. User acceptance of mobile services - value, ease of use,trust and ease of adoption VTT Publications : 566.

Kaasinen, Eija. 2003. User needs for location-aware mobile services Personal and Ubiquitous Computing. Vol. 7 (2003) No: 1, 70 - 79.

For complete list of publications, search from with key word Eija Kaasinen.

Additional information

Eija Kaasinen
Principal Scientist
+358 20 722 3323

Additional information

Eija Kaasinen
Principal Scientist
+358 20 722 3323