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Services and the built environment

Services and the Built Environment research at VTT covers a broad spectrum of technologies, services and business processes, working for the benefit of all stakeholders in the information society. Our research aims at improving productivity, and providing customer and user-centred solutions that enable the sustainable development of society. The focus areas of research include services, safety and security, the built environment, and transport.

Service science, business and technology are developed for the renewal of production and service industries as well as for improving the operations of the public sector. Safety and security of the society, industry and products are enhanced by developing products, systems and business processes. The functionality, health and comfort of the built environment are improved and its environmental impact reduced by developing relevant building technologies and improving construction and facilities management processes. The development of transport systems, particularly by developing telematic services, aims at improving both traffic safety and the efficiency of transport systems.

Trends and challenges

The key drivers behind the research and development of services and the built environment are information and communication technology as an enabler and sustainable development as a societal need. Climate change acts as a catalyst for innovation, both through developing mitigation measures, such as energy efficiency, as well as adaptation measures in the built environment.  Research needs also emerge from the pervasive transition of both public services and supporting services within the private sector to become more business-like either through outsourcing or through enhanced internal entrepreneurship. The built environment has gradually become a recognized platform for living, pleasure and business, and its value as an asset is going to be measured more and more in quantitative financial terms and quality of life in qualitative terms. The threats of terrorism and vandalism increase the need for novel and dependable technological solutions. Labour-intensive sectors, like public services and construction, are facing an increasing need for improved productivity by means of more efficient processes that make better use of information and communications technologies.


Additional information

Erja Turunen
Vice President, Research, Smart Industry and energy systems
+358 20 722 5425

Satu Helynen
Vice President, Operations, Smart Industry and energy systems
+358 20 722 4930

Technologies and competences