Today social and welfare sector has many challenges. As the people get older
there is a growing need for healthcare services. At the same time, the
expenses on public sector are cut. The combination of less resources and an
increase in demand creates a challenging environment to maintain and increase
the job well-being of homecare workers.
The aim of the Homecare project is to create a model for the continued
development of well-being in homecare work. Based on holistic data gathered
from the field we aim to define indicators and metrics for job well-being,
customer satisfaction and efficiency. By following these metrics, correct
measures can be made to increase the job well-being as well as customer
satisfaction and efficiency. These developed metrics are tested out during the
project in the selected homecare unit.
The results, including best practices found out during this project are widely
applicable into the homecare work throughout Finland and even wider into the
whole social and welfare work sector.