DESIGNING RELIABLE ORGANIZATIONS
Development of organizations requires both understanding the technology and
the human activity. The working practices of the personnel, attitudes, and
competence are central dimensions of organizational effectiveness. These are
part of the organizational culture.
Organizational culture refers to the principles guiding the decision making
and daily practices of the organization. These principles include values,
norms, conceptions and organizational climate. Organizational culture has an
effect on the efficiency, reliability and wellbeing of the organization.
In order to remain effective and viable the organization cannot hold still or
resort to the ”good old solutions”. Changes in the working environment require
questioning of the existing practices and the principles of working. Also
conflicts inside the organization require both the development of the
organizational values and the work itself. Every organization should also be
aware of the strengths of its current practices.
Every organization can perceive the
influence of its culture in e.g. implementation of new technology,
organizational changes, socialisation of newcomers and intra-, and
Critical questions are how to change working practices, how to better utilize
technology, how to anticipate the effects of changes and how to improve
climate and attitudes.
VTT employs psychologists who are
acquainted with industrial work and human factors issues. We have developed a
methodology for the assessment of organizational culture (CAOC, Contextual
Assessment of Organisational Culture). It includes interviews, organizational
culture survey, group working and seminars all tailored to the particular
needs of the organization.