Research focuses on the use and development of information, control and communication systems in complex work processes and intelligent environments in collaboration with technology developers. We also evaluate the systems usability of complex technologies. Systems usability describes the overall functionality of a socio-technical system which emerges from the interaction of the work environment, tools and practices. Our interdisciplinary research approach utilises competences from psychology, cognitive engineering, and industrial design engineering.

Examples of our research topics are:

  • appropriateness of the human-system interface in control stations and centres
  • comprehension and coping with intelligent environmentsteam work and its media
  • practices and methods for industrial systems design
  • practices and information tools for precision agriculture
  • user experience and trust in networked services.

The objectives of the research are:

evaluation and development of the functionality, usability and acceptability of systems from a point of view of meaningful human activity
promotion of the implementation of new tools by developing practices and skills
building employees’ trust in technology
development of activity-centred and collaborative design methodologies.

Methods of data collection are:

  • ethnographical field studies
  • quasi-experimental methods
  • user-centred design methods

The data is further integrated and synthesized:

  • Functional work domain modelling
  • Core Task Analysis (CTA)
  • CASU-method (Contextual Assessment of Systems Usability)
  • Usability case, developed for demonstrating the fulfilment of usability aims and managing of design process progression