Comparative e-government indicators enable globally for government
organizations, technology producers, and public policy makers improved
understanding of their relative standing in terms of utilizing new
technologies, identify issues for exchange of best practices, highlight
critical bottlenecks. Moreover, in broader terms, e-government indicators
allow new perspectives on strategic management of e-government initiatives and
The United Nations Economic Commission for Africa contracted VTT o provide
support on developing global e-government indicators, as agreed within the
World Summit on the Information Society (WSIS) and being implemented by the
Task Group on development of e-government indicators (TGEG), entrusted to the
UN Economic Commission for Africa (ECA) for coordination, by the Partnership
on Measuring ICT for Development. VTT was contracted as consultant by ECA to
support the TGEG work.
The objective of the assignment is to assist in the development and drafting
of e-government indicators, especially the technical realization in regard to
documentation of proposed indicators, their scope, definition, applicability,
data collection, and to provide broader context of e-government measurement.
Particular attention is paid to developing a measurement approach that lends
support for the developing countries and their efforts of utilizing
e-government for leveraging public services for people and organizations.
This report provides a digested review of conceptual issues and literature on
e-government, a presentation of the methodology of defining e-government
indicators, as well as an outline and criteria for their assessment.
The project has been implemented in 2010 and led by Torsti Loikkanen and
Hannes Toivanen at VTT.
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