Comparative e-government indicators enable globally for government organizations, technology producers, and public policy makers improved understanding of their relative standing in terms of utilizing new technologies, identify issues for exchange of best practices, highlight critical bottlenecks. Moreover, in broader terms, e-government indicators allow new perspectives on strategic management of e-government initiatives and policies.

The United Nations Economic Commission for Africa contracted VTT o provide support on developing global e-government indicators, as agreed within the World Summit on the Information Society (WSIS) and being implemented by the Task Group on development of e-government indicators (TGEG), entrusted to the UN Economic Commission for Africa (ECA) for coordination, by the Partnership on Measuring ICT for Development. VTT was contracted as consultant by ECA to support the TGEG work.

The objective of the assignment is to assist in the development and drafting of e-government indicators, especially the technical realization in regard to documentation of proposed indicators, their scope, definition, applicability, data collection, and to provide broader context of e-government measurement. Particular attention is paid to developing a measurement approach that lends support for the developing countries and their efforts of utilizing e-government for leveraging public services for people and organizations.

This report provides a digested review of conceptual issues and literature on e-government, a presentation of the methodology of defining e-government indicators, as well as an outline and criteria for their assessment.

The project has been implemented in 2010 and led by Torsti Loikkanen and Hannes Toivanen at VTT.

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